Tracker Customer Service Jobs in Durban
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TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.
Job description
RESPONSIBILITIES
- Process sales contracts/information
- Contracting, Loading of contracts and Voice Logging
- Maintain region records, statistics reports and targets
- Arranging and following up on scheduling of fitments
- Follow up leads/queries – Product info, account queries
- Data capturing
- General Office Administration
- Typing and processing of documentation/information.
- Providing insurance certificates
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Filing of documents
- Liaise with Dealers (Halfway Group), Fitment centres, Sales, and staff at head office
- Reception and telephone duties
- Ensuring both the company and the customer's best interests are kept at heart
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Minimum requirements
SKILLS AND KNOWLEDGE
- Administrative support to dealerships
- Matric with 2 years of experience in an administrative role
- Previous experience in the vehicle tracking industry would be advantageous
- Previous experience in a target-driven environment
- Attention to Detail
- Ability to prioritize and meet deadlines in a fast-paced environment
- Proficiency in MS Office & Outlook