EUS Support Engineer I at Nedbank

Job Purpose

To become a fully functional desktop environment Support Engineer within Nedbank Group whilst conforming to LAN policies; procedures and standards whilst operating under supervision

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.

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• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to improve or enhance processes, adding value to Nedbank.
• Deliver all targets by ensuring all assigned work task are completed according to agreed timelines and due dates. Ensure clients purchase the correct assets.
• Ensure work standards and quality.
• Reduce non-value adding work. Ensure business continuity tasks are executed per standard operating procedures (SOPs).
• Assist end users with their multimedia requests and incidents.
• Provide mobile device support, including intellisync, all cellphones (mail sync) and communicators.
• Respond appropriately and according to SOPs.
• Comply with relevant policies, guidelines, standards, as well as SOPs in the execution of tasks.
• Comply with risk standards and guidelines, and take corrective action by restoring and reconfiguring user functionality.
• Deliver tasks by adhering to agreed project scope of work. Participate in audit reports.
• Execute housekeeping /maintenance tasks, under supervision.
• Ensure the installation and configuration of new and redeployed information technology equipment is executed per SOPs.
• Ensure Nedbank IT standards are met when connecting devices to network and/or workstation.
• Install additional end user software requirements under guidance of management.
• Adhere to relevant standards when performance tuning.
• Execute the move of relevant information technology equipment including the installation and configuration.
• Contribute to the achievement of team goals.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Understand and consistently meet client needs. Ensure client requests are completed within agreed timelines.
• Ensure smooth workflow.

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Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Relevant Microsoft Diploma/Certificate 

Type of Exposure

• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Relationships
• Managed Self
• Managed Transformation and Innovation

Minimum Experience Level

0 to 1 year working experience

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Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Microsoft Office Products

Behavioural Competencies

• Applied Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work