South African Civil Aviation Authority Administrative / Secretarial Jobs in Midrand
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Overall, Purpose of the Job
- Receive and efficiently direct the clients accessing the SACAA to the required service area.
Front line
- To provide a friendly and efficient front-line service for the SACAA and its clients, by greeting, directing and assisting them get service.
Administrative Duties
- Receiving and recording of all documentation, mail and parcels delivered at the reception.
- Ensure that documentation received is dispatched daily through the normal processes.
- Review and record any documentation that is not collected for action within 24 hrs and report it to the Manager: Customer Relationship Management for further action
Emergency and Security Protocols
- Notify appropriate personnel of emergency/crisis situations or unusual behaviour or condition of clients in terms of OHS Act and Security protocols.
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Training of Entry level Client Services Officers
- Train entry-level front-line receptionist to enable them to perform all aspects required in terms of their key performance areas.
Requirements
Education
Minimum
- Grade 12
Ideal
- Post Matric Certificate in Customer Relationship Management / Public Relations / Communications / Frontline
Experience
- 2-5 Years in Client Services or Receptionist experience