IT Technician: iSithebe - Novus Holdings

ITB Flexible Packaging Solutions (ITB) is a flexible plastic packaging manufacturer and part of the Novus Holdings Group. ITB produces an array packaging for the FMCG and food markets. Its products include retail bags, security bags, FFS food packaging, heavy duty sacks and carrier bags which are distributed across South Africa and abroad.

Key Duties and Responsibilities

• Installing and configuring computer hardware, software operating systems, applications, networks, printers, scales, and scanners including monitoring and maintaining computer systems and networks.
• Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replacing parts as required.
• Providing support, including procedural documentation and relevant reports following diagrams and written instructions to repair a fault or set up a system as well as supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues and responding to call outs within agreed time limits.
• Working continuously on a task until completion (or referral to third parties, if appropriate) and prioritising and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals/ investigating, diagnosing, and solving computer software and hardware faults

Educational Requirements

• Matric or equivalent -Diploma in IT
• N+ Networking certification
• A+ Hardware/Software certification
• MCP and/ or MCSE an added advantage

Experience Requirements

• At least two years practical experience in IT
• Experience with Windows Server (2012, 2016, 2019) will be an advantage.

Skills and Competencies

• Good Communication and Interpersonal Skills
• Ability to work well under pressure.
• Ability to provide IT support to end users.
• Ability to develop data retrieval and recovery procedures.
• Knowledge of maintaining Time and Attendance including biometric devices
• Ability to investigate, diagnose and solve computer software and hardware faults.
• Knowledge of SYSPRO system an added advantage