Junior Customer Service Agent - Immigration Migration



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Immigration Migration Customer Service Jobs in Gauteng


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Responsibilities for Junior Customer Service Agent

  • Processing of Customer Orders
  • Handling of Customer queries
  • Communicate with current and potential clients via telephone, email, online chat, or social media
  • Excellent verbal and written communication skills
  • Collaborating with Sales Reps, Sales Agents, and Customers daily
  • Collaborating with various departments within IML to achieve goals
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Always maintain a courteous and calm manner to de-escalate stressful situations
  • Document personal information to create, update, or adjust customer accounts
  • Provide and respond to feedback about any aspect of the job or its duties
  • Suggest products and services to clients based on their requests and needs
  • Ability to remain calm and composed in a fast-paced, high-pressure environment
  • Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem


Experience

  • Prior 3 years of experience working in call centres or as a customer service agent is an advantage.
  • Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel


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Personal Skills/Attributes

  • Good communication,
  • Motivated and self-driven,
  • Good capture accuracy,
  • Able to work under pressure,
  • Able to work in a diverse environment,
  • Team Player


Knowledge

  • Customer Service


Desired Skills

  • Excellent customer service
  • Good communication skills
  • Call Center Services
  • MS Office Suite
  • Good capture skills


Desired Work Experience

  • 2 to 5 years Client / Customer Support


Desired Qualification Level

  • Grade 12 / Matric


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