Job Description: Responsibilities, Qualifications, and Necessary Skills
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mrprice money is looking for Recoveries/Trace Call Centre Agents who will be responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears.
The Recoveries/Trace Call Centre Agents will be tasked with conducting thorough research and customising tracing methods / searches to suit the unique circumstances of each debtor by utilising a diverse array of legal and investigative services to effectively track down the debtor
key responsibilities
Tracing:
- Effectively managing assigned cases for debtor profiling
- Utilizing a wide range of search engines, tools, and support services to optimise right party contact
- Tracing, locating and contacting absconded and delinquent customers to collect on arears
- Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored
- Ensure quality of work is in line with service level agreements (SLA's)
- Maintaining strict compliance with all applicable laws and regulations governing debt collection practices
Updating Personal Information:
- Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts
- Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party
what are the requirements
- Grade: 12
- A minimum of 6 - 12 months of Experience in Collections/Recoveries
- Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous)
- Computer Literate (MS Office) an intermediate level
- Excellent written and verbal communication skills
- Self-motivated and target driven
- Problem-solving skills
- Persuasive / influencing skills
- High degree of accuracy
- Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act
- Night shift Trace Agents working hours: 11h30 - 20h30 (must have own reliable transport)
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