Despatch Clerk - Engen

Purpose of the Job

To administer and control the dispatch of Packaged Lubes from DDC to Local and Long-Distance customers, optimize the customer service levels and follow processes to drive down the cost to serve to ensure customers are satisfied by delivering OTIF.

Who You Are:

• You can think independently.
• You have leadership skills.
• You can negotiate.
• You can work under pressure.
• You can plan.
• You can write reports.
• You able to work overtime
• You understand customers’ needs and requirements.
• You are passionate about operations.
• You can deal with queries and solve problems.

What you’ll have done before:

Baseline:

• Grade 12
• Knowledge of warehouse management
• In-depth knowledge of the dispatch function
• Experience 2-3 years in dispatching role
• Above average computer skills (word, excel, outlook)
• Working knowledge of applicable handling and loading methods of products on trucks.

Advantageous:

• Must have operational experience in: SAP
• Working knowledge of supply chain logistics
• Lube product range knowledge
• Understanding of Engen’s internal policies and procedures.
• knowledge Basic of export operations and documentation.
• Basic knowledge of Bulk loading and documentation

Exciting Challenges you might face in the role:

• Effectively understand customers centricity.
• Operate effectively, even when things are not certain, or the way forward is not clear.

What you’ll be doing:

• Dispatch Planning.
• Transport Planning.
• Internal Liaison.
• Inventory Control.
• Customer Support.
• Administrative Support.