Installation Support Administrator - Tracker

Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their East London Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Job description

Duties and Responsibilities

• Establishing, building, and maintaining relationships with our various partners.
• Complete administrative tasks, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.
• Follow up regarding Service Request that have been generated.
• To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
• Returned Service Requests were re-allocated as requested.
• Distribution of Service Requests.
• Weekly follow up of Service Request on the Fitment Centre CRM Site.
• Sending weekly Service Request stats to the relevant regional manager.
• Managing the daily performance of the RPA-BOT.
• Manual intervention where needed when the RPA-BOT is down.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.

Minimum requirements

Qualifications, Skills and Experience

• Matric with at least 1 year of Contact Centre experience.
• Being bilingual (English and Afrikaans) is advantageous.
• Computer literacy.
• Excellent typing and accurate data-capturing skills.
• Excellent communication skills including excellent telephone manners.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.