Sales Administrator: Call Centre - MWeb

Main Purpose of the Job:

The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:

Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables

• Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
• Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
• Produce reports and feedback to the Call Centre and management team
• Analyse and feedback on Sales Admin statistics assist with customer escalations and resolutions

Skills and Competencies:

• Good time management skills
• Sales orientation
• Team Player
• Meticulous attention to detail
• Pro-activity and initiative
• Judgment/Problem Solving skills
• Excellent customer service orientation
• Good Communication and interpersonal skills
• Able to meet deadlines
• Excellent telephonic etiquette

Qualifications

• Fluent in English and Afrikaans
• Matric

Experience:

• Minimum 2 -years of administration in a call centre environment and/or call centre experience essential
• Working knowledge of sales back end processes a must
• Knowledge of the ISP industry and products advantageous
• Knowledge of MS Office
• Database and capturing experience preferred
• Customer service experience