Medical Sales Representative - CLS Human Capital Specialists

Job Purpose:

• Responsible for generating leads and sales, managing and maintaining the customers and increasing revenue from existing customers, and providing ongoing operational support to the sales team.

Key Performance Areas, Weights, and Objectives

Revenue Generation and Sales

•  Generate new business and new accounts against targets.
•  Upsell and cross-sell existing business.
•  Source and sign new clients nationally and internationally.
•  Convert sales leads within a reasonable time and in line with sales targets.
•  Work within pricing guidelines provided by Marketing.
•  Prepare and control budgets/forecast/sales pipeline.
•  Prepare an appropriate sales approach for different audiences, including presentations and discussions.
•  Prepare quotes and invoices on time and accurately.
•  Prepare proposals and presentations on time and accurately.
•  Monitor the conversion process with adequate communication and feedback to potential clients.
•  Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.
•  Attend conferences and events to source new business

Client Relationship Management

•  Conduct regular customer check-ins to maintain good relationships.
•  Manage customer expectations.
•  Monitor after-sales services and support.
•  Ensure appropriate handover to relevant stakeholders after a successful sale.
•  Act as a product specialist on relevant products,
•  Provide training on various products and procedures for current clients.
•  Develop an understanding of customer requirements.
•  Communicate proactively and efficiently with customers.

Reporting and Communication

•  Ensure complete, accurate, and punctual reporting to management on sales targets, budgets, conversion ratios, and other relevant reporting requirements.
•  Communicate proactively with the team lead.
•  Communicate efficiently and proactively with relevant stakeholders, including Slack and email communication channels.

Team Management

•  Continuously provide team members with relevant market and product-related information.
•  Understand all products available in the company's offering.
•  Provide ongoing operational support.
•  Manage and monitor individual and team targets and strategies.
•  Ensure that the approvals process is effective.

Minimum Requirements:

Education

•  Matric Certificate (essential)
•  Relevant Diploma or Certificate (desirable)

Skills and Knowledge:

•  3- 5 years experience in sales
•  Working on/with Windows or IOS
•  IT Systems
•  Client Relationship Management
•  CRM systems
•  Presentation skills
•  Understanding medical devices/audiology is desirable
•  Strong administration skills

Experience:

•  Sales
•  Customer Service
•  Firmware
•  Software
•  Cold Calling
•  Compiling Proposals
•  Working within a digital environment
•  CRM Systems