Barron Sales / Marketing Jobs in Gauteng
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PURPOSE
- The purpose of the Sales Office Manager is to organize and coordinate office administration and procedures, to ensure effectiveness and efficiency within the sales department.
KEY OBJECTIVES
OFFICE ADMINISTRATION
- Schedule meetings and appointments
- Partner with HR to coordinate new recruits
- Ensure all equipment is ready and functional for new recruits
- Organize office operations with the Operations department
- Coordinate with IT on all office equipment and ensure it is functional
- Ensure that all invoices are paid on time
SALES ADMINISTRATION
- Provide detailed feedback on SOP report from Power BI by liaising with the entire New business development team daily
- Maintain an accurate database of customer information
- Create and maintain shared files for the sales team
- Relay customer concerns or queries to the relevant person
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CUSTOMER ASSISTANCE
- Resolve escalated issues
- Give feedback on resolved issues to clients
- Follow up on the non-resolved issue
- Ensure samples are fully stocked in the showroom
- Coordinate coffee and muffin vouchers with showroom staff
SALES ANALYSIS AND REPORTING
- Pull different types of sales reports as and when needed
- Identifying problems with orders on the system and work with the sales team to resolve the issues
- Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute
- Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it
PEOPLE MANAGEMENT
- Monitor time and attendance daily
- Manage leave of staff
- Conduct performance management for staff
- Take corrective action where required
JOB REQUIREMENTS
QUALIFICATIONS
- NQF 6 in Business Administration
KNOWLEDGE
- Customer care
- Data analysis
- Sales Knowledge
- Product Knowledge
EXPERIENCE
- The Office manager or Sales Supervisor 2 to 3 years'
- Wholesale Clothing and Apparel
- Corporate Gifting
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SKILLS
- Problem-solving skills
- Verbal Reasoning
- Numerical reasoning
- Excel - Intermediate
- ERP - Microsoft D365 is desirable
- Multi-tasking
- Email and Phone etiquette
- Communication skills
- Coordination skills
COMPETENCIES
- Conflict Management
- Client Relations
- Implementation and Control
- Judgement and Decision Making
- Adaptability