Western Cape Government Call Centre Jobs in Cape Town
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Duties (key result areas/outputs):
- Delivering an effective and prompt telephone service to the public, clients and personnel of the Hospital.
- Making announcements, conveying urgent messages, and locating staff.
- Support the management of equipment and systems.
- Support the efficient HR and financial management of the component.
Requirements
Minimum educational qualification:
- General Education and Training Certificate (GETC)/Grade 9 (Std 7).
Experience:
- Appropriate experience in operating a switchboard software programme.
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Inherent requirements of the job:
- Ability to do shift work and be willing to work overtime when operational needs require.
- Physically able to hear and speak clearly.
- The ability to communicate in at least two of the three official languages of the Western Cape.
Competencies (knowledge/skills):
- Listening skills and telephone etiquette.
- Computer literacy in MS Office.
Service benefits:
- 13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance.
Note: Applicants will be required to undergo practical testing. No payment of any kind is required when applying for this post.
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