Manager: Tech Infrastructure & Basis - Transnet Port of Ngqura

The infrastructure manager is responsible for providing the strategic direction for the infrastructure function, and provision of technical support with the already existing team. The role also has to coordinate system enablement, management, availability, redundancy, capacitation, and emergency planning.

Its aim is to deliver and enhance technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation.

• Provide leadership in planning and managing infrastructure operations and production support, systems and database administration and network operations.

Position outputs:

• Responsible for managing overall IT Day to day operations to improve infrastructure costs, performance and end user satisfaction.

• Provide leadership in planning and managing infrastructure operations and production support, systems and database administration and network operations.

• Managing middleware programs and tools that support the interoperability and portability of applications across systems and databases.

• Ensure system performance and SLAs are met.
• Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands.
• Implement IT continuous improvement programs.
• Lead IT asset management team to ensure assets' full lifetime cycle value is achieved.
• Manage strategic relationships with key IT product and service providers.
• Provide in-depth technical expertise for both tactical and operational initiatives.
• A provision in close cooperation with third-party service providers an IT infrastructure that is suitable for the group to access and use their business applications.

• Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects.
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.

• Analyse and predict trends and develop long-range plans designed to maintain cost-effectiveness.
• Participate in IT strategy planning activities.
• Responsible for designing and troubleshooting Transnet’s part of the groups global of IT services to meet the functional objects of the business.

• Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness.
• Ensure the infrastructure team is mitigating, monitoring and managing infrastructure-related risks.
• Work closely with project team members and line managers for time allocation and prioritisation
• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs.

• Participate in the budget process.
• Communicate changes in technology and services from the IT department to the appropriate channels and personnel.
• Ensure adherence to governance, compliance, and audit/s supervision.

Qualifications & Experience:

• Bachelor’s Degree / Advanced Diploma in Computer Science, Information Technology and/or Postgraduate Diploma in Information Technology.

• A minimum of 5 years in IT Infrastructure or SAP Basis with at least 2 years of IT Specialist / Management experience

OR

• National Diploma in Information Technology with 7 years in IT Infrastructure or SAP Basis with 3 years of IT Supervisory/Specialist/Management experience.

Advantages:

• SAP Basis Systems Administration Certified.
• SAP Netweaver certification.
• IT Security certifications is an advantage.
• Driver’s license.
• Willing to travel

Competencies:

Knowledge required:

• Application Performance Management and Monitoring
• Database Management
• Operating Systems Management
• Vulnerability Management
• Disaster Recovery
• Backup and Recovery
• Data Centre Management
• Understanding of ITIL practices
• Cloud
• Networks
• Outsource vendor management.
• Software license management
• Investment and Project Management
• Core systems such as SAP
• Auditing
• Information security

Skills Required:

• Strong management and people development skills
• Ability to think logically and demonstrate strong analytical and problem-solving skills.
• Expertise in setting and managing customer expectations.
• Excellent oral and written communication skills
• Troubleshooting Skills
• Execution Skills

Attributes Required:

• A good understanding of the range of IT operations
• A broad understanding of project management principles
• Service Orientated in nature.
• Conflict Management
• Efficiency
• Flexibility
• Strategic in nature with the ability to improve the efficiency and functioning of the team