Job Description: Responsibilities, Qualifications, and Necessary Skills
IT / Telecom Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
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We’re hiring a passionate, hungry-to-grow, IT Technician to be a helping hand to our Power Fashion users.
Our Power Fashion support team consist of various personalities that have one main thing in common - their passion for great customer service and their epic troubleshooting skills.
Requirements
- IT Diploma or CompTIA Certification A+/ N+ Certification is desired
- Minimum 1 Year End User support experience (1st or 2nd line support)
- Windows Installation & Operations Knowledge, Microsoft Office, POS
- Networking and troubleshooting experience
- Problem-solving orientation, teamwork, and time management.
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On-Site End User Support
- Provides on site hardware & software repairs, upgrades/replacements and troubleshooting to ensure the continued function of IT software and hardware. Identify and either resolve or escalate key problems to end users
Remote Store Support
- Provides remote software support to store operations, which includes upgrades/replacements and troubleshooting to ensure the continued function of POS software and hardware. Identify and either resolve or escalate key problems to end users
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