Tshipi e Ntle Manganese Mining Administrative / Secretarial Jobs in Johannesburg
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PURPOSE OF THE JOB
- Provides frontline support to the Johannesburg Head Office.
- Responsible for welcoming and attending to visitors and dealing with telephonic inquiries from internal and external customer.
KEY PERFORMANCE AREAS
Financial Perspective:
Contributes to cost efficiencies
- Demonstrates budget and cost awareness and proactively identifies and implements cost-saving initiative within the function.
- Identifies and escalates potential risks that could result in increased costs.
Internal Business Process Perspective:
Frontline Support
- Co-ordinates and operated the switchboard in a timely and efficient manner by responding to external and internal telephonic queries and redirecting callers to the correct responsible party where necessary.
- Ensures that employee lists are updated on a regular basis.
- Records and relays accurate messages and relays relevant and accurate information to callers and visitors.
- Provides general administration and office support.
- Sorts and distributes mail and other correspondence.
- Schedules appointments and books meeting rooms.
- Manages and maintains the appearance of the reception area to ensure a welcoming environment for visitors, customers and other stakeholders.
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People Perspective:
Personal Development
- Manages own performance in terms of agreed service level agreements (SLAs) and/or KPA/KPI’s.
- Identifies gaps in own development and creates and reviews development plans to increase performance and ensure personal development.
- Works to master skills and competencies within own role to ensure personal development and performance.
Contributes to team
- Contributes to the attainment of team and organisational goals by demonstrating team commitment and collaboration.
- Values and respects team members and others within the organisation.
- Demonstrates inclusivity and values diversity.
- Shares knowledge and best practice that will benefit the team.
Customer Perspective:
- Manages customer expectations and requirements to deliver effective and efficient services to the business in line with company values and standards.
- Takes ownership of customer complaints and uses technical knowledge and insight to resolve issues and problems accurately and timeously.
- Drives customer satisfaction through the provision of services.
MINIMUM QUALIFICATIONS REQUIRED
- Matric (Grade 12)
- Computer literate
PREFERRED QUALIFICATION/S
- Post-matric certificate or diploma in administration or customer service.
MINIMUM EXPERIENCE AND KNOWLEDGE REQUIRED
- 2 years’ experience within a similar role
- Valid driver’s license is advantageous
- Competence in the MS Office suite
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ATTRIBUTES
- Strong communicator
- High level of English proficiency
- Financial acumen with high levels of attention to detail
- Strong organisational abilities and the ability to multi-task, with at times, competing and conflicting levels of priority
- Proficient in Microsoft Office packages
- High level of integrity (to deal with confidential information)
- Deadline driven
- Self-Starter
COMPETENCIES
- Team player
- Discernment
- Attention to detail
- Initiative
- Integrity
- Good decision-making skills
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