Receptionist - Tshipi e Ntle Manganese Mining

PURPOSE OF THE JOB

• Provides frontline support to the Johannesburg Head Office.
• Responsible for welcoming and attending to visitors and dealing with telephonic inquiries from internal and external customer.

KEY PERFORMANCE AREAS

Financial Perspective:

Contributes to cost efficiencies

• Demonstrates budget and cost awareness and proactively identifies and implements cost-saving initiative within the function.
• Identifies and escalates potential risks that could result in increased costs.

Internal Business Process Perspective:

Frontline Support

• Co-ordinates and operated the switchboard in a timely and efficient manner by responding to external and internal telephonic queries and redirecting callers to the correct responsible party where necessary.
• Ensures that employee lists are updated on a regular basis.
• Records and relays accurate messages and relays relevant and accurate information to callers and visitors.
• Provides general administration and office support.
• Sorts and distributes mail and other correspondence.
• Schedules appointments and books meeting rooms.
• Manages and maintains the appearance of the reception area to ensure a welcoming environment for visitors, customers and other stakeholders.

People Perspective:

Personal Development

• Manages own performance in terms of agreed service level agreements (SLAs) and/or KPA/KPI’s.
• Identifies gaps in own development and creates and reviews development plans to increase performance and ensure personal development.
• Works to master skills and competencies within own role to ensure personal development and performance.

Contributes to team

• Contributes to the attainment of team and organisational goals by demonstrating team commitment and collaboration.
• Values and respects team members and others within the organisation.
• Demonstrates inclusivity and values diversity.
• Shares knowledge and best practice that will benefit the team.

Customer Perspective:

• Manages customer expectations and requirements to deliver effective and efficient services to the business in line with company values and standards.
• Takes ownership of customer complaints and uses technical knowledge and insight to resolve issues and problems accurately and timeously.
• Drives customer satisfaction through the provision of services.

MINIMUM QUALIFICATIONS REQUIRED

• Matric (Grade 12)

• Computer literate

PREFERRED QUALIFICATION/S

• Post-matric certificate or diploma in administration or customer service.

MINIMUM EXPERIENCE AND KNOWLEDGE REQUIRED

• 2 years’ experience within a similar role

• Valid driver’s license is advantageous

• Competence in the MS Office suite

ATTRIBUTES

• Strong communicator

• High level of English proficiency

• Financial acumen with high levels of attention to detail

• Strong organisational abilities and the ability to multi-task, with at times, competing and conflicting levels of priority

• Proficient in Microsoft Office packages

• High level of integrity (to deal with confidential information)

• Deadline driven

• Self-Starter

COMPETENCIES

• Team player

• Discernment

• Attention to detail

• Initiative

• Integrity

• Good decision-making skills