Supplier Quality Assurance Manager - KFC

Key Responsibilities

• Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
• Q&FS non-compliances, Material concession management, Product Recalls, Approval and sign-off of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV
• Processes are somewhat defined but many require new approaches to be solved – so key design work is foreseen

Strategic:

• Define and implement SQA strategies & policies around high-risk materials (Cat ABC material) to ensure the long-term success of the KFC brand
• Setting direction for a long-term continuous supply of high-risk materials
• Align with suppliers on international/local QA&FS requirements and trends
• Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials

Planning:

• Accountability for compliance with Global SQA requirements
• Attend international QA&FS conference calls
• Take the lead as part of a cross-functional team in various QA&FS-related projects. Identify QA&FS gaps and draw up action plans to close these
• Support 100% approved supply

Execution:

• Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
• Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
• Formulate and drive corrective action plans with suppliers
• Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
• Through the execution team, ensure product cuttings are performed on core products as per KFC requirements
• Review of supplier KPIs and drive corrective and preventative control
• Signing off Specifications and Quality Assurance Programs with your suppliers
• Supplier visits/approval of new suppliers/line sign-off and new product production sign-off
• Ensure SQA-related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints (Foreign objects, alleged food poisoning, and allergens)
• Monitor RPC complaints process through the Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers
• Support recall of the non-conforming product
• Ensure all your suppliers are loaded on STARnet
• Calibration of auditors to Yum expectations
• Work closely with the operations department to finalize CSLs

Qualifications

• Tertiary qualification in Food Technology/Food Science
• HACCP Programs
• Lead Auditor Programs
• Exposure to global QA&FS programs and principles advantageous

Experience

• A minimum of 6 to 8 years experience in QA&FS within the food industry including operational exposure to Quality Control
• Team Leadership and people development experience
• Experience in QSR advantageous

Office vs Remote Work

• Normal working conditions in the office plus regular field trips within SA. Support across Africa will be required based on resource loading

Competencies

• Influencing, collaboration, and communication
• Capability development
• Strategic thinking
• Risk assessment
• Business savvy
• People development