Leads Consultant x4 - Nedbank

eg. Accountant or Accounting or Kempinski



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Nedbank Banking Jobs in Gauteng


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Job Purpose

  • To execute on prospect and potential opportunities to provide credible and quality leads to the Planners, Wealth Managers, Bankers, and Lenders.
  • To work on campaigns according to strategic and tactical decisions made to support and boost business for WMSA.
  • To action all leads and manage multichannel direct marketing campaigns.
  • To utilize campaign insights to support the Financial Planners, Wealth Managers, Bankers, and Lenders by distributing credible leads through providing relevant information on prospective clients.
  • To support and position the Wealth Management business to all prospective and existing clients and to improve front book and back book revenue.
  • To provide support for business writers in Distribution by using internal and external leads sources.
  • Manage workflow on systems and processes into the various front-line teams.
  • Embrace the use of automation and digital tools within WM and towards clients.
  • Optimise efficiency and effectiveness with regards to processes, systems, and technology.


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Job Responsibilities

  • To execute on prospect and potential opportunities to provide credible and quality leads to the Planners, Wealth Managers, Bankers, and Lenders.
  • To work on campaigns according to strategic and tactical decisions made to support and boost business for WMSA.
  • To action all leads and manage multichannel direct marketing campaigns.
  • Provide feedback and updates on various campaigns.
  • Responsible for providing feedback on lead provided to Banker, Wealth Managers, Financial Planners.
  • Contact prospective and existing leads within the required SLA and provide progress updates.
  • Action all reporting and insights leads.
  • Access MIS daily to track actioned and unactioned leads.
  • Analyses, action and capture feedback on all marketing and campaign insights.
  • Communicate all relevant lead information to Banker, Financial Planners, Wealth Managers & Structured Lenders.
  • Adhere to all group processes.
  • Adhere to response times and Service Level Agreements.
  • Regularly check and confirm telephony systems are functional and report malfunctions.
  • Provide and obtain stakeholder feedback on the lead’s campaigns.
  • Regular attendance of campaign meetings, lead optimisation meetings and sales meetings.
  • Attends to lead requests for various campaigns, captures feedback and generates required reporting.

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Higher Certificate / Diploma / BCom Degree
  • Preferred Certifications

Minimum Experience Level

1-year experience in a related financial services industry/call centre environment / Financial Planning environment.


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Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business terms and definitions
  • Data analysis
  • Relevant regulatory knowledge
  • Business writing skills
  • Product Knowledge
  • Relevant system knowledge
  • Governance, risk and controls

Behavioural Competencies

  • Communication
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work
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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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