Payment Operations Officer - Nedbank

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Minimize financial and reputational risk by ensuring accuracy of processing activities.
• Minimize operations costs by avoiding unnecessary expenditure.
• Ensure international payments are routed correctly and the understanding of routing of payments.
• Be able to read and understand SWIFT message.
• Knowledge in Exchange control.
• Provide feedback to interna stakeholders by generating and making available relevant reports and MIS when requested.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request with the Service level Agreement (SLA).
• Follow through relevant tasks by monitoring and verifying the process flow till completion.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• Relevant experience working in the Cross Border Payments Operations department

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree: Financial Management / Degree in Business Administration

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work