Customer Service Clerk - Absa Bank

eg. Accountant or Accounting or Kempinski



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Absa Bank Customer Service Jobs in Northern Cape


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Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

Customer Service:

  • Respond efficiently, accurately and courteously to all customer service matters, complaints, and requests
  • Support the development and maintenance of processes in the Customer Services Centre
  • Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
  • Monitor and control risk associated with the Customer
  • Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements


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Stakeholder Management:

Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development: Owning and being proactive about own training and development

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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