Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Service Jobs In South Africa 2024Jobs In Durban 2024
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TRACKER requires the services of a Representative: Customer Services for the KZN region. The successful candidate will be responsible for all related administration duties at the Durban office.
Job description
RESPONSIBILITIES
- Process sales contracts/information
- Supporting sales consultants
- Maintain region records, statistics reports and targets
- Arranging and following up on scheduling of fitments
- Follow-up leads/queries – Product info, account queries
- Data capturing
- General Office Administration
- Typing and processing of documentation/information.
- Providing insurance certificates, vehicle lists
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Assist and attend to walk-in clients and phone-in clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Filing of documents
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Reception and telephone duties
- Ensuring both the company and the customers’ best interest is kept at heart
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Minimum requirements
SKILLS AND KNOWLEDGE
- Matric with at 2 years experience in an administrative role
- Previous experience in the logistics or financial services industries would be advantageous
- Proficiency in MS Office & Outlook
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