Credit Contoller - Eduvos

Eduvos is one of South Africa’s largest independent private higher education institutions with 12 campuses across the country and many international students. Eduvos offers 27 degrees in humanities, arts, business, science and law. We offer Bachelors Degrees, Honours Degrees, Higher Certificates and Pre-degree programmes that enable access to education.

Eduvos educational philosophy

Our educators believe in building skills for the future and enabling students to take up careers in a volatile, uncertain, chaotic, and ambiguous world. Our education is designed to create a deep understanding of an area, supporting skills development through practical application, and challenging thinking to allow for adaptation to new possibilities.

Location: Pretoria

Description:

Eduvos is looking to employ the services of a Credit Controller at our Pretoria campus.

The Position:

To reduce debt owed to Eduvos by applying the credit control process activities.

Responsibilities

As the Credit Controller you will be responsible for:

Contact sponsors and students to collect debt

• Review age analysis to establish aging on debt and prioritise accounts
• Contact sponsor/student to discuss overdue account and request payment
• Document further payment arrangements made and additional notes from the conversation
• Share debit order/AOD authorization form where required
• Obtain consent to share student / sponsor information with external funding provider
• Conduct settlements (on non-current debt)

Maintain student account status

• Ensure all account statuses are correct
• Update bio information when required
• Identify accounts for handover

Attend to customer queries

• Collaborate with internal stakeholders for resolution of queries
• Feedback to customer on outcome

On-site money collection (Cashier)

• Receive cash / card payment
• Create receipt
• Prepare banking slip
• Safeguard of monies received

Support Enrolment process for new and returning business

• Executed as per debt collection policy
• Collection of first month’s instalment
• Conduct credit vetting

Student suspension

• Review all overdue accounts
• Identify possible suspension students
• Contact identified students to inform of possible suspension due to non-payment (phone, SMS, email)
• Obtain consent to provide information to external funding providers
• Inform internal stakeholders of possible suspension of students
• Demand payment from student/sponsor
• Non-payment accounts suspended
• Contact suspended students to inform of suspension due to non-payment (phone, SMS, email)
• Unblock of suspended students where payment has been made
• Inform internal stakeholders of suspended students
• Identify students to be terminated / handover

Functional and technical competencies:

• Working knowledge of accounts payable processes
• Working knowledge of financial systems

Minimum Qualifications:

• National Diploma or Certificate in Financial Accounting / Credit Management Diploma

Experience:

• At least three years experience in a debt collection role

Behavioural competencies:

• Initiative and responsibility
• Constructive teamwork
• Effective communication (verbal and written)
• Analysis and judgment/problem solving
• A systematic approach (planning and organising)
• Execution – working with large volumes of data