Customer Service Representative - Eaton



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Eaton Customer Service Jobs in Johannesburg


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PRIMARY FUNCTION:

Assist customers telephonically on a daily basis, support the sales reps, and complete quotations and order processing. Complete necessary duties to provide excellent customer service.

ESSENTIAL FUNCTIONS:

  • Continuous training to keep up to date with products in all business units that is Power Quality, Power Distribution, Industrial Controls and Protection, Safety and Standard Medium Voltage
  • Understand the route to market for each business unit and apply this when quoting and offering advice to customers
  • Understand the process for order processing for each business unit and apply it
  • Load orders within the requested time frame meticulously
  • Liaise with the required departments to ensure orders are processed, procured and invoiced based on customer requirements
  • Proactive engagement with procurement to provide information on customers’ orders
  • Weekly updates to customers on their outstanding orders
  • Liaising with sales reps to ensure customer satisfaction is achieved
  • Ensure dates on orders are updated and accurate at all times
  • Ability to work in a diverse environment and complete tasks timeously
  • Ability to provide technical assistance to customers and the Customer Service team


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Qualifications

SPECIALIZED KNOWLEDGE

  • Grade 12 as a Minimum requirement
  • Technical knowledge on electrical components
  • Knowledge on Incoterms and export processes is an advantage
  • Basic to intermediate knowledge in Excel

DIMENSIONS:

Meticulous order capturing, ability to offer technical advice, cost-saving initiatives, proactive drive to achieve results and customer satisfaction.

ADDITIONAL INFORMATION:

  • At least 5 years of Customer Service experience
  • Excellent telephone and email etiquette
  • Computer Literate
  • Ability to work under pressure
  • Ability to work in a team and individually with minimal supervision
  • Excellent command of the English language


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