Telesales Agent - Mr Price Money Durban

We’re on the search for a vibrant, well-spoken, and passionate Mobile Telesales agent to join the Mr Price Money team.

You will be responsible for selling Mobile products to customers over the telephone. The key focus of this role will include explaining products to prospective customers, closing sales, maintaining good customer relations when dealing with queries relating to products on offer, and meeting daily and monthly sales targets.

Job Responsibilities

• Efficiently contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, to persuade potential customers to purchase a product.
• Explain products and prices, and answer questions from customers.
• Update customer details and communications on Consolidated Debtor System.
• Ensure the quality of calls is in line with Service Level Agreements.
• Ensure quality, friendly, and consistent interaction when dealing with customers.
• Respond to and action all customer communication
• Accurately updating customers' personal, employment and contact details to ensure the right party and regular contact when collecting on overdue accounts.

Requirements

• Grade 12
• 6 – 12 months experience in a sales environment, Mobile sales experience would be an advantage
• Knowledge of Mobile products
• Excellent communication skills in English (Written & verbal)
• Computer literate (MS Word, MS Excel, MS Outlook)
• Persuasive
• Selling to Customer Needs
• Closing Skills
• Telephone Skills