Job Description: Responsibilities, Qualifications, and Necessary Skills
The telesales agent is responsible for selling insurance products to customers over the telephone.
Key Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
- Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).
Updating Personal Information:
- Accurately updating customers' personal, employment and contact details to ensure right party contact.
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Requirements
- Grade: 12.
- 0-1 Year Experience in Sales.
- Specific Knowledge in RE5 + FAIS.
- Business Understanding of FSB Compliance, Code of Conduct & Relevant Legislation (NCA, POPI, etc).