Momentum Metropolitan Sales Learnership 2022

Momentum Metropolitan Life Limited has an exciting opportunity available for unemployed youth to apply and to gain the necessary skills and workplace experience that will open up better employment opportunities and insurance business insights. This Learnership will equip candidates for a career in the contact centre and also ready candidates for other financial services roles.

Successful candidates will get exposed to areas including insurance product development, premium management, claims management and channel operations and a variety of intriguing business challenges

Role Purpose

To render comprehensive telephony and administration client service to policyholders and other internal and external customers.

Duties & Responsibilities

• Handle all incoming contact mediums and all related administration received as a result of the contacts received

• Perform the task to adhere to the pay for performance requirements

• Manage and adhere to established service level agreements

• Develop and maintain productive and collaborative working relationships with peers

• Positively influence and participate in change initiatives

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback

• Escalate client queries to the relevant department or stakeholder

• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services

• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets

• Provide authoritative, expertise and advice to clients and stakeholders

• Build and maintain relationships with clients and internal and external stakeholders

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed

• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.

Requirements

• Must have achieved a National Senior Certificate (Matric/Grade 12)

• Maths /Maths Literacy

• Must be unemployed, South African citizens

• be aged between 18 and 35

• Previously disadvantaged candidates

• Interest in Financial Service- Industry

• Attention to detail

• Professionalism

• Multi-tasking abilities

Competencies

• Self-Motivated

• Be adaptable to change

• Ability to grasp new concepts easily

• Customer service skills

• Good communication skills

• Good soft skills and telephone etiquette

• Fluency in English

• Attention to detail

• Professionalism

• Multi-tasking abilities