Job Description: Responsibilities, Qualifications, and Necessary Skills
Call Centre Jobs In South Africa 2024Jobs In Cape Town 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Key Responsibilities
- Handle incoming phone calls
- Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
- Communicates customer inquiries/messages/feedback to relevant team members
- Tracking of customer or branch parcels
- Taking collections
- Pulling hardcopy POD’s
- Faxing, calling and/or e-mailing to clients or branches
- Sending invoices with POD’s to various branches
- Advising customers of services and general information regarding operational procedures
- Being able to fully understand and take quotes
- Arrange special trips
- Courtesy calls to customers – Late freight and/or customer update
- Provide satisfactory service to customers
- Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
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Minimum Requirements
- The minimum requirement is a Matric (Grade 12)
- 1 year of call centre experience
- Industry knowledge and international experience advantageous
- Strong communication skills – Excellent command of the English language
- Customer Centric Personality
- Computer Proficiency
Skills
- Communication - Written & Verbal
- Customer Focus
- Problem solving
- Telephone handling skills
- Multi-Tasking
- Teamwork
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