Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Service Jobs In South Africa 2024Jobs In Gauteng 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
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What you will enjoy doing
- Ensure that customer orders are handled starting from the order confirmation until the loading of products as per the agreed delivery time and that trucks are organized to ensure shipment
- Receive customer orders, enter them into ALPLAPROD and where necessary, send order confirmations back to the customer
- Prepare invoices and get customer credibility checks by finance so that orders can be dispatched
- Ensure that transport/freight companies are informed on time for trucks to be on site.
- Prepare all the relevant documentation, especially for export orders.
- Prepare all the relevant pick documents for delivery to ensure that the personnel from the finished goods warehouse can physically prepare the products for loading and dispatch
- Work closely together internally with the Planner on one side and with the personnel from the finished goods warehouse area on the other side.
What makes you great
- Grade 12 (tertiary qualification advantageous)
- Experience with customer service in a B2B environment (not retail)
- Excellent skills in ERP software (ALPLAPROD preferred)
- Good with numbers, experience in data analysis and efficient in using computer systems
- Excellent communication skills in English and Local language
- Strong customer focus and good communication skills towards customers and in difficult circumstances (late deliveries, addressing re-planning necessities, etc.)
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What you can expect working with us
- Market-related salary
- Professional working environment
- Employee Assistance Program
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