Job Description: Responsibilities, Qualifications, and Necessary Skills
IT / Telecom Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
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We’re looking for a software support whiz to add value to our technology team! You’d be involved in our projects and support, with a focus on the Supply Chain & Logistics systems that can be found in our state of the Art DC!
Job Responsibilities
- Respond to issues and queries logged by internal business users with regards to our internal Respond to issues and queries logged via various methods
- Determining the nature of customer problems through asking relevant questions
- Guide customers through the problem-solving process
- Run diagnostic programs to resolve problems
- Follow up with customers to ensure the issue has been resolved
- Gain feedback from customers about application issues and enhancements
- Effectively maintain the day-to-day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
- Documentation of daily procedures and compiling of System and training manuals (department specific)
- Participation in User Group meetings with the Divisions
- Adhoc projects as they arise.
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Requirements
- IT Diploma or Degree (Or studying towards one)
- Excellent business knowledge in a retail environment & great with people
- 2+ years working experience with:
- SQL Server
- Logging and monitoring
- Microsoft Excel at an advanced level
Benefits
We have benefits! From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay’s, study leave & great coffee! We have ‘em all
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