Messaging Engineer at Absa

Overall Job Purpose:

The Messaging Engineer is accountable for

• Providing application support to business users and other stakeholders in the organization.
• Maintaining correct and current application documentation and making it available to application users.
• Ensuring that impact to business operations because of upgrades and maintenance activities is minimized.
• Overseeing application implementation and configuration, patches, upgrades and maintenance, and ensuring
• that application performance meets agreed SLAs and OLAs.

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???????Delivery & Support

• Manage and provide support for software and applications as per the service level agreement.
• Manage Office 365 and monitor Office 365 service health
• Evaluate Office 365 capabilities and make recommendations for leveraging new features
• Keep up with industry knowledge of Microsoft Office 365, concepts, best practices
• Microsoft Teams administration and creating a deployment strategy
• Assist with the migration of data into Office 365
• Maintain a highly secure Office 365 system through proper configuration
• Work closely with Information Security to establish Office 365 access monitoring
• Troubleshoot Office 365 issues including connectivity and mobility
• Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.
• On-going analysis of current Office 365 security features
• Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third-party integrations
• Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services
• Administer Microsoft Intune/Microsoft Endpoint Manager
• Define and build Office 365 administrative procedures
• Recommend and implement governance techniques
• Manage Office 365 Pro Plus deployment groups and coordinate the release of the respective Office 365 Pro Plus updates to users
• Continually nurture our white-glove support culture in an Office 365 environment
• Champion the adoption of Office 365 services as appropriate for our business

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Education and experience required

• 3-5 years of Office 365 and Microsoft Exchange administration experience
• Knowledge and support experience on AD and ADFS
• Knowledge and experience on working with Microsoft Teams or Skype for Business
• Experience with Azure AD and O365
• Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies
• Solid understanding of Windows administration and PowerShell scripting
• Microsoft MCSE Certified
• ITIL V4 Certified

Opportunities You Might Like:

• Apprenticeship Programmes

• Learnership Programmes

• Graduate Development Programmes

• Bursary Programmes

Knowledge & Skills: (Maximum of 6)

• Results oriented
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills

Competencies: (Maximum of 8 competencies)

• Analyzing (Familiar with)
• Delivering Results and meeting customer expectations (Awareness)
• Presenting & Communicating Information (Awareness)
• Learning & Researching (Familiar with)
• Deciding and Initiating Action (Awareness)
• Working with people (Familiar with)