Absa IT / Telecom Jobs in Johannesburg
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Overall Job Purpose:
The Messaging Engineer is accountable for
- Providing application support to business users and other stakeholders in the organization.
- Maintaining correct and current application documentation and making it available to application users.
- Ensuring that impact to business operations because of upgrades and maintenance activities is minimized.
- Overseeing application implementation and configuration, patches, upgrades and maintenance, and ensuring
- that application performance meets agreed SLAs and OLAs.
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???????Delivery & Support
- Manage and provide support for software and applications as per the service level agreement.
- Manage Office 365 and monitor Office 365 service health
- Evaluate Office 365 capabilities and make recommendations for leveraging new features
- Keep up with industry knowledge of Microsoft Office 365, concepts, best practices
- Microsoft Teams administration and creating a deployment strategy
- Assist with the migration of data into Office 365
- Maintain a highly secure Office 365 system through proper configuration
- Work closely with Information Security to establish Office 365 access monitoring
- Troubleshoot Office 365 issues including connectivity and mobility
- Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.
- On-going analysis of current Office 365 security features
- Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third-party integrations
- Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services
- Administer Microsoft Intune/Microsoft Endpoint Manager
- Define and build Office 365 administrative procedures
- Recommend and implement governance techniques
- Manage Office 365 Pro Plus deployment groups and coordinate the release of the respective Office 365 Pro Plus updates to users
- Continually nurture our white-glove support culture in an Office 365 environment
- Champion the adoption of Office 365 services as appropriate for our business
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Education and experience required
- 3-5 years of Office 365 and Microsoft Exchange administration experience
- Knowledge and support experience on AD and ADFS
- Knowledge and experience on working with Microsoft Teams or Skype for Business
- Experience with Azure AD and O365
- Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies
- Solid understanding of Windows administration and PowerShell scripting
- Microsoft MCSE Certified
- ITIL V4 Certified
Opportunities You Might Like:
Knowledge & Skills: (Maximum of 6)
- Results oriented
- Strong analytical and problem-solving skills
- Excellent written and oral communication skills
Competencies: (Maximum of 8 competencies)
- Analyzing (Familiar with)
- Delivering Results and meeting customer expectations (Awareness)
- Presenting & Communicating Information (Awareness)
- Learning & Researching (Familiar with)
- Deciding and Initiating Action (Awareness)
- Working with people (Familiar with)
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