Cartrack Customer Service Jobs in Gauteng
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Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for a Customer Service Manager to join our team in Bedfordview.
Job description
- Manage a team of customer care officers by setting service standards and ensuring KPIs are met.
- Set a clear mission and deploy strategies focused on that mission
- Comprehensive knowledge of all areas of Business Customer Service, with Debtors and Finance awareness.
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
- Resolve customers’ enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame.
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Demonstrate professionalism and endorse the Cartrack brand continually
- Weekly/monthly report for management review.
- Demonstrate a high level of leadership skills and provide necessary training and guidance to the Customer Care staff operational functions to achieve full competencies.
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Minimum requirements
- Target driven
- Reside in the Greater Johannesburg Area
- Solution orientated
- Experience in a Call Center environment
- Strong Business Acumen, good interpersonal skills
- CRM applied experience with good Administrative skills
- General knowledge of vehicle brands and variants