Technical Support Officer - Capita

Job Title: Technical Support Officer

Job Description

What you’ll be doing:

• Provide competent and accurate administrative and technical support to the Planning & Building Control Services at Capita Breckland. Working to deadlines as required.
• Validate planning or other applications within the timescales set (including plotting/scanning/public consultations/issuing of Decision Notices etc.)
• To provide excellent customer service by phone, e-mail and face to face to include answering telephone calls within the agreed timescales and assisting visitors to reception (by appointment)
• To attend and contribute to meetings, taking notes as required
• Supporting the delivery of appropriate public consultation and information events with local communities
• Assist in the gathering research data and maintenance of databases, to inform the understanding of future development and monitoring commitments

What We Are Looking For

• Minimum of 5 GCSE’s including English and Maths ‘C’ grade or equivalent competence
• Be familiar with MS Office packages (Word, Outlook, Excel etc).
• Excellent customer service skills
• Excellent organisational skills and record keeping
• Competency at checking own, and others, work to confirm accuracy
• The ability to prioritise and proactively manage workloads, and to work flexibly to meet the requirements of the business

What’s in it for you?

• A competitive basic salary
• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company-matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita.