Senior Cargo Customer Services Agent - Qatar Airways

We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Johannesburg, South Africa as Senior Cargo Customer Services Agent

Your Main Responsibilities Will Include

• Ensure full compliance with safety and security regulations and procedures as per country's and company requirements
• Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system
• Coordinate with all region stations and GSAs to ensure they input accurate data
• Coordinate service recovery to protect the customer experience
• Coordination with GHA, and internal departments to ensure irregular codes are correctly inserted in the airline system
• Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers
• Produce weekly, monthly and whenever necessary customer experience-related reports

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

• Relevant vocational or trade qualification
• 2 years relevant experience
• Knowledge of the IATA Class billing system
• Marketing / Communication studies
• Command of the English language
• Complete product knowledge and the market practices of the areas of jurisdiction.
• Customer Service Skills.
• MS Office skills