Data Analyst - HomeChoice Call Centre Operations

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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Description

  • Work closely with senior marketing planners to drive key metrics such as response rate, marketing efficiency and ROI
  • Track and review performance of all areas to ensure targets are met
  • Setup measures and track strategic initiatives
  • Run ad-hoc in-depth analysis across different data sources
  • Understand the business process in order to create new analysis that will highlight areas for improvement
  • Develop analytics to review resource planning and discover opportunities to increase efficiency
  • Develop analytical models to drive sales opportunities within the customer base and improve contact strategies
  • Take the lead on assigned or self-initiated projects for the ops area from inception to execution
  • Serve as a soundboard for Operations Managers relating to challenges and solutions for their specific areas
  • Work with BI and Product owners to find automated solutions to streamline operational processes


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Requirements

  • Mathematics or Statistics related degree
  • Minimum of 5 years experience in analyzing data
  • MS Excel proficiency
  • SQL query writing skills are essential
  • Experience in big data reporting packages will be an added advantage (e.g. PowerBI/ Qlikview/ Tablea)

 

Our Values

  • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.
  • Think like an entrepreneur – we treat the business like it's our own.
  • Keep it real – we are mindful of the impact of our words and actions.
  • Raise the bar – we strive to deliver excellence in everything that we do.
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