Job Description: Responsibilities, Qualifications, and Necessary Skills
Quality Control / Assurance Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
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We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor-performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.
Responsibilities
QA Monitoring:
- Monitor and review call Centre agents’ compliance to the respective process and systems and address areas where risks are identified.
Feedback & Coaching:
- Provide feedback on call Centre agents' QA standards to relevant stakeholders to determine consistency and compliance.
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Requirements
- Grade: 12
- 3-4 Years Experience in a Call Centre.
- External Candidate: 1 Year QA Experience.
- Internal Candidate: 1 Year QA Experience (Advantageous)
- Additional Language is advantageous.
- Call Centre Operations (External Candidate Must have QA understanding).
- Please note: All applicants must be fully vaccinated against COVID-19 at the time of application or if necessary, undertake, to receive a second vaccination in accordance with Company policy, before permanent employment is confirmed
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