Retail Supervisor - RCL Foods

RCL FOODS entrusts the Retail Supervisor to manage a team of credit staff, ensuring that timing, risks, issues, and resource requirements are prioritized and managed and to ensure the execution of credit management processes and transactions and ensure the capabilities within the team; with special emphasis on coaching and mentoring staff on the execution of critical initiatives.

Duties & Responsibilities    

Credit Management

• Ensure the credit controller distributes and customers receive statements, invoices or POD’s on time, to enable payment.
• Check and release all discounts and rebates prepared by the Credit Controller before the close of month-end.

Customer Administration

• Review compliance with credit limits and possible non-conformances prior to credit limits being exceeded. Review and action all transactions on 60 days plus.
• Issue ‘stop supply’ instructions to the Credit Controller where non-payment

Claim Processing

• Authorise valid deals on the prepared pricing cover sheet and submit to claims department for processing.
• Ensure all rebate claims are allocated to the correct principals within the SAP system and that all claims are accompanied by tax invoice numbers and the VAT number.

Returns Management

• Ensure that action is taken on reports of returns or damaged stock and that copies of the claims are obtained from the customer.

Invoicing

• Ensure that all invoices have valid proof of delivery adhering to customer specifications.
• Ensure that queries regarding unpaid invoices are followed up and attended to promptly.

Payment Processing

• Ensure that remittance is received from customers by the due date and ensure that payment is correctly allocated to customer accounts.
• Ensure that invoices or credit notes charged to incorrect accounts are corrected by journal entry to balance customer accounts.

Cash Forecasting

• Ensure that Cash Forecasting is accurately submitted to the Credit Manager within deadlines.

Minimum Requirements    

• Grade 12 with a Diploma/Degree 
• Minimum 5 years of supervisory experience in a credit and logistics environment
• Experience in SAP, Syspro, Excel & Word