Call Centre Jobs Available in South Africa
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A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues.
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Role and responsibilities of a call center agent
The job of a call center agent involves a variety of responsibilities that ultimately help lead to greater customer satisfaction. Some responsibilities include:
- managing inbound and/or outbound calls;
- following various communication scripts when speaking to a caller;
- customer engagement;
- identifying customer needs, answering questions and providing solutions/alternatives to issues;
- up-selling products and services when possible;
- building sustainable customer relationships;
- keeping records of all conversations organized;
- building product knowledge; and
- improving performance and hit goals.
Vacancies appear on the JobSearch South Africa jobs website. For those who are willing to meet these requirements, there are many exciting employment opportunities.
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Interested applicants should:
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