Technician, General (Polokwane) - Mustek Limited

The Technician will be responsible to test, diagnose and repair allocated jobs. The Technician will also be required to work on the production line.

Responsibilities:

• Complete optimum number of repairs per day according to the specific discipline.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Follow up with clients awaiting feedback and update the notes on Studio.
• Return 100% of test stock to service stores within 2 days from receipt.
• Documents actions by completing production and quality forms.
• Contributes to team effort by accomplishing related results as needed.
• Provide customer support, either telephonic or at the front desk.
• Assemble, test, pack, image and QC Desktops, Notebooks and Tablets.
• Keep to production schedule.
• Check the information system for outstanding production orders.
• Upgrade and downgrade OS where required.

Qualification and Experience:

• Matric
• CompTIA A+ (International)
• +2 years experience as a field technician
• Hands-on technical experience
• Drivers’ license

Skills and Knowledge:

• Basic computer literacy especially in Microsoft applications skills
• Problem-solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Hands-on technical exposure
• Good knowledge of general administrative and internal processes
• Knowledge of the ICT industry
• Knowledge of Windows 7 & 8
• Knowledge of Android