Job Description: Responsibilities & Requirements
Main Responsibilities Or Functions Of Job (describe Major Responsibilities.
- Processing of customer orders received
- Quotations to customers (same day) and follow up.
- Actively promote & market parts sales.
- Communicate with customers on a regular basis to ensure Customer Service Excellence and report on outstanding orders.
- Support CTP database.
- Work closely with sales personnel to create new sales opportunities.
- Investigate customer credits and recommend solutions to avoid non-conformances.
- Co-ordinate the movement of demonstration stock.
- Attend to customer queries/complaints in a timely and professional manner.
- Support Distributors to optimize parts sales.
- Support the QA process.
- Carry out additional duties as may become necessary to ensure the successful operation of the company.
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Required Skills And Capabilities.
- Computer literacy. Good knowledge of BPCS, Word and Lotus Notes will be an advantage.
- Excellent interpersonal communication skills to communicate with customers and colleagues.
- Good telephone manners and skills.
- Have an understanding of how the supply chain is managed.
Educational Qualifications And Experience
- Grade 12
- 3 years experience in the Customer Service / Internal Sales environment with relevant qualification or diploma.