Pick n Pay IT / Telecom Jobs in Western Cape
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This exciting opportunity exists in our Information & Technology, Infrastructure Services team based at our Kenilworth Office Park in Cape Town. We are looking for an I&T Network Infrastructure Service Delivery Analyst (SDA) to maintain and ensure an optimal Enterprise Network Infrastructure environment.
Duties & Responsibilities
- Facilitate interactions between service providers and internal service team to resolve problems or improve service in the Network Infrastructure division
- Setting up and facilitating weekly/monthly operational and ad hoc meetings with Infrastructure 3rd party Vendors
- Identify, own and manage risks
- Escalations Management - handling of issues and communicating to users
- Follow and implement Service Management responsibilities as per ITIL guidelines
- Own and manage domain as subject matter expert
- Understand and translate budgets and costs
- Ensure agreed key messages are communicated
- Identify, initiate and execute opportunities for improving service delivery processes
- Ensure delivery against agreed service levels
ADVERTISEMENT - CONTINUE READING BELOW
- Partner engagement and management
- Ensure continuous improvement and visibility for domain area
- Be part and present changes for CAB approval
- Ensure concise reporting is in place for efficient and effective management
- Plan and manage budgets within domain of responsibility
Minimum Requirements
- Diploma/Degree in a related field, or studying towards a qualification
- 5+ years’ relevant, demonstratable experience in a service delivery environment
- ITIL Accredited Certification
- Network Accredited Certification
- Management experience in outsource/co-sourced environment with knowledge of network technologies and processes
- Experience in engaging at both the technical and managerial layers
- Experience in supporting/maintaining network infrastructure
- Experience in managing vendor support contracts (SLA and Commercial)
- Experience in service desk technologies advantageous
- Experience in telephony environments
- Experienced in managing project handover and instituting supportable processes
- General IT industry knowledge / awareness
- Deep understanding of Network technologies
- Good understanding of and the ability to manage in an outsourced, complex environment
- Understanding of retail application and technical architectures
- Ability to work remotely and on site, with own transport and connectivity infrastructure
Competencies
- Excellent written and oral communication skills
- Ability to present ideas in business-friendly and user-friendly language
- Attention to detail
- Proven analytical, evaluative, and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
ADVERTISEMENT - CONTINUE READING BELOW
- Continuous trend analysis and associated recommendations
- Strong customer service presence, collaboration, negotiation, organisation, and conflict resolution skills
- Ability to work well under pressure and identify and key issues in a changing environment
- Able to understand the organisation’s goals and objectives and translate to domain specific outcomes
Additional Information
Competency-based interview to assess above requirements
ADVERTISEMENT - CONTINUE BELOW TO APPLY