Ciazcon Call Centre Jobs in Johannesburg
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Currently we are searching for a Contact Center Agent for Johannesburg, South Africa.
Responsibilities of this Post:
- Telephonically take customer through the service process.
- Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
- Deal with all customers in a professional manner in strict accordance with company values and standards.
- Finalise calls at point of contact, where possible.
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- Demonstrate an excellent knowledge of the company products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
- Manage time and workloads to ensure that deadlines and targets are met.
- Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
- Be personally responsible for reaching set targets.
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Requirements of this Post:
- Grade 12.
- Two year Call Centre experience.
- Organization and Attention to Detail.
- Decision making and problem solving.
- Customer Focus.
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