Core Group South Africa Call Centre Jobs in Gauteng
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
To supervise staff performance and adherence to policy and procedures to ensure top quality customer service at all times.
Responsibilities:
- Ensure all Call Centre Agents adhere to attendance and timekeeping requirements
- Complete attendance roster daily
- Responsible to make sure all agents are aware of correct conduct dealing with customers telephonically and in person
- Responsible for stand schedule- each agent features twice a month
ADVERTISEMENT - CONTINUE READING BELOW
- Keep roster up to date and schedule appropriate number of staff for Saturday shifts
- Make sure all standby, overtime and leave forms are correctly completed and handed in on time
- Making sure the highest standard of customer service is adhered to
- Assisting with escalations
- Assisting with training
- Assist with performance reviews
- Assist with floor monitoring when floor monitor is absent
- Assist in discipline issues
- Sit in on minimum 10 coaching sessions a week
- ASTO points kept up to date
Opportunities You Might Like:
Requirements:
- Matric
- Floor monitoring experience
- Supervision experience
- People skills
- Listening skills
- Technically astute
- Computer literate
- Multilingual (including English)
- Exel/Numbers skills
- Timekeeping
« Go back to the jobs list