Chalhoub Group Call Centre Jobs in South Africa
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Are you passionate about working in a service industry where your role is to handle Customers on call ? We are seeking passionate people to work with us in the Customer service department handling the best renowned brands
Responsibilities
- As the voice of the company, your role is to provide proactive customer service
- To successfully conduct inbound / outbound calls, handle emails, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments.
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- Provide expert answers to all customer requests (loyalty ,orders, store info, etc.)
- Handle client complaints, investigate with concerned parties, in different markets, support in resolving complaints and communicate solutions to client. Follow-up until complaint closure.
Key Skills
- Call Centre.
- Customer Service.
- Complaints handling.
- Outbound campaign contacts
- English must be very strong as lots of time on phone and writing emails
Opportunities You Might Like:
Essential Requirements
- Minimum high school diploma
- 2 years in Call centre, Customer Service.
- Flexible working hours
- Fluent Arabic and English
We can offer you:
- Working with key projects, luxury brands and growing career
- Staff discounts at all participating Chalhoub partner brands
- The chance to live and work in a dynamic regional retail hub
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