Sales Associate, Gauteng & Mpumalanga - Mr Price Group

The Sales Associate will be responsible for the provision of a world-class customer experience by actively facilitating the achievement of mr price money's in-store strategic objectives. The key focus of this role will amongst others include the demonstration of outstanding customer service, by promoting and selling of all Mr price money's products.

The below stores have vacancies for Sales Associate:

Store Code Store Name

• 207 Piet Retief
• 572 Kwadukuza CBD
• 493 Hoedspruit
• 131 Kroonstad
• 520 Khathu
• 541 Hammanskraal
• 141 Quagga

Key Responsibilities:

• Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance.
• Actively strive for quick complaint resolution and the avoidance of escalation of issues.
• Offer customers an exemplary and timely service.
• Actively engage with a minimum of 15 to 20 customers daily to build a strong customer base through providing personalised product guidance, resolving issues and following up on purchases.
• Efficiently drive sales through upselling products based on customer's needs analysis and preferences.
• Achieve and/or exceed daily sales goal by cross selling and promoting additional products and services.
• Maintain working knowledge of store’s and Mr price money's policies and procedures.
• Maintain knowledge of current sales, sales promotions and campaign-related requirements.
• Facilitate and manage out-of-box failures (OBF) and repair policies.
• Provide accurate product information to all customers when needed.
• Provide updated information on warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
  Enhance product knowledge utilising resources available.

Requirements:

• Grade 12
• 1-2 years of relevant experience in a similar role
• Customer orientation
• Attention to detail
• Problem-solving