FirstRand Bank Banking Jobs in Gauteng
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purpose
To provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to FNB niche clients.
responsibilities
- Source travel products and information for upmarket clients and organize extra’s for VIP clients or special occasions (“Surprises and Delights”)
- Build relationships and rapport with your customers and maintain good relationships with suppliers to be able to provide customers with excellent customer service and always go the extra mile
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- Provide information on facilities and services, events and attractions, tours, travel routes, transportation schedules and advising clients on travel information, e.g. visas, passports, itineraries, currency, language, safety, health, etc
- Achieve monthly targets set out by your manager by maximizing sales opportunities, promoting destinations, tour packages and other services
- Arranging all travel-related queries from flight bookings to travel insurance and dealing with complaints by working alongside the Leadership Team to resolve complaints
- Arrange and Issue airline/other tickets, arrange bookings, appointments and reservations for customers and process payments from clients by paying suppliers, to obtain confirmation documentation
- Shop on behalf of the customer on the eBucks Online Shopping
- Counsel clients on terms and conditions of travel, e.g. cancellation policies and assist with after hour emergency duty
- Come up with new initiatives and creative ideas for this desk
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
experience and qualifications
- Matric
- Diploma in Travel/Hospitality/Tourism
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- Amadeus experience, minimum of 4 years
- 6 years of travel experience
- Previous concierge (or similar) experience advantage
- 5 Star/Elite customer relations
- Supervisor experience
- Leisure travel background
- Sales and marketing experience
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
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