Job Description: Responsibilities, Qualifications, and Necessary Skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
purpose
To provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to FNB niche clients.
responsibilities
- Source travel products and information for upmarket clients and organize extra’s for VIP clients or special occasions (“Surprises and Delights”)
- Build relationships and rapport with your customers and maintain good relationships with suppliers to be able to provide customers with excellent customer service and always go the extra mile
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- Provide information on facilities and services, events and attractions, tours, travel routes, transportation schedules and advising clients on travel information, e.g. visas, passports, itineraries, currency, language, safety, health, etc
- Achieve monthly targets set out by your manager by maximizing sales opportunities, promoting destinations, tour packages and other services
- Arranging all travel-related queries from flight bookings to travel insurance and dealing with complaints by working alongside the Leadership Team to resolve complaints
- Arrange and Issue airline/other tickets, arrange bookings, appointments and reservations for customers and process payments from clients by paying suppliers, to obtain confirmation documentation
- Shop on behalf of the customer on the eBucks Online Shopping
- Counsel clients on terms and conditions of travel, e.g. cancellation policies and assist with after hour emergency duty
- Come up with new initiatives and creative ideas for this desk
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
experience and qualifications
- Matric
- Diploma in Travel/Hospitality/Tourism
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- Amadeus experience, minimum of 4 years
- 6 years of travel experience
- Previous concierge (or similar) experience advantage
- 5 Star/Elite customer relations
- Supervisor experience
- Leisure travel background
- Sales and marketing experience
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
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