Mimecast IT / Telecom Jobs in Johannesburg
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This role is based within the Service Delivery team at Mimecast. We're looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators.
Are you
- Looking to help solve problems, in a fast-paced, cutting edge technology environment?
- Someone that wants to work with customers?
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- Always thriving to improve everything you do?
- Someone who takes pride in scaling things up?
- Excited by the idea of making Mimecast even faster, more reliable, and more available?
If this sounds like you, then please read on...
The ideal candidate must be a self-motivated, strong team player with a proven track record of success in customer service. A strong work ethic is vital in this competitive market place.
As an Associate Engineer, you will be responsible for supporting customers--specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles.
Who We Are Looking For
- Energetic;
- Passionate about Technology;
- Able to work collaboratively within a team environment, whilst driving specific objectives individually;
- Driven for success;
- Adaptable and flexible;
- Neat and presentable;
- Structured
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Key Responsibilities
- Telephonic technical support case troubleshooting and resolution (accurately and fast)
- Escalation of cases and customer feedback (where required)
- Work with the entire Service Delivery team to provide support to our worldwide customer base
- Triage inbound customer support phone calls and identify those that can be quickly resolved
- Work collaboratively with senior staff to quickly assess and respond to email based support queries prior to escalation
- Maintain detailed case history and escalate issues appropriately
- Work with and provide exceptional support to Mimecast partners and resellers
Opportunities You Might Like:
Qualifications
Essential Skills and Experience:
Within this corporate IT environment you will be required to have:
- 1 year of customer service experience
- 3 or more years in a technical position in an Information Technology Space
- Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
- Detail oriented individual that enjoys the challenge of a fast-paced environment.
- Be able to identify the value in providing Quality in all their Responses when dealing with customers or colleagues.
- Desire to grow email and networking knowledge and kick-start a career at a cutting-edge SaaS innovator.
- Be able to multi-task and manage their time effectively in a high-performance environment.
Qualifications
- Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
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