Frulact Customer Service Jobs in South Africa
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FRULACT is a business group positioned as a top-ranked innovative company in the supply of added value ingredients for the food & beverage industry, focused on fruit preparations, plant-based and other speciality ingredients.
We are looking for a Customer Services Agent for our Customer Services Department.
RESPONSIBILITIES
- Monitor, correct and guarantee sales forecast information updated in the system;
- Supply coordination, with your intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response
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- Keeping the customer updated on all processes related to the supply plan;
- Insertion and monitoring of customer complaints and their intervention should ensure their closure and response to the customer in a timely manner;
- Inform the commercial manager of supply failures
- Reception and launch of orders in the computer tool “order management”
- Change orders by classifying the respective reasons
- Critical analysis of orders received, informing the Client Agent of unusual situations
- Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
- Proceed to the customer service file
PROFILE
- Effective communication
- Professional Experience in the function or similar function for 1 - 3 years
- Willingness to work overtime as the function requires
- Ability to work well under pressure
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- Team worker
- Own transport and valid driver’s licence
- Fluent English writing and communication skills
- Computer literate and efficient on of Microsoft Office as well proficient on SAP
- Minimum Secondary school qualification/Diploma in Customer Services or similar will be advantageous
Location: Pretoria, South Africa