Bluespec Holdings Customer Service Jobs in Gauteng
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JOB DESCRIPTION:
Acknowledgement and communication:
- Ensuring queries/requests are acknowledged within 60 minutes on Salesforce.
- Ensure acknowledgement on Salesforce, telephonically and on email to the client and insurance.
Systems:
- Ensuring voice logs are extracted from Dreamtec provided client with efficient feedback on queries.
- Liaising with Service providers to obtain checklists for customers and clients.
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Ensure accurate and timeous reconciliation of voice logs, checklists, queries and WHU complaints:
- Listening to and investigating voice logs/calls to determine what transpired and providing clients with observation.
- Attaching relevant info as per Dreamtec.
- Assisting with checklists to deal with general queries and query investigations.
- Assisting with investigating problems and supplying feedback.
Email/ Salesforce:
- Following up on daily emails.
- Ensuring tickets are actioned on the ticketing system (Salesforce)
- Monitoring in progress and tickets to be actioned.
- Capturing information on Salesforce tickets for reports and providing feedback to clients.
- Updating and closing tickets for timely reporting and feedback within TAT.
JOB REQUIREMENTS:
- 2 years of call centre experience
- 2 years of customer care experience
- Matric Certificate
- Microsoft Office