Customer Service Team Member - KFC Welkom

Ensure that our guests’ in restaurant experience exceed their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:

Responsible for the Customer Service experience in the restaurant by

• Ensuring that the environment is friendly, warm & inviting
• Proactive and solutions-oriented to surpass the customer’s service expectations
• Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
• Executing duties with accuracy, speed and friendliness, including Kiosk interface
• Executing KFC health, safety and hygiene standards
• Serving KFC products that meet the standards

Qualifications

• Matric
• Prefered training in the Hospitality industry
• Minimum 1-year customer-facing experience
• Passion for customer service

Competencies

• Ability to communicate in a clear, concise and friendly manner
• Strong interpersonal skills
• Confidence in a customer-facing role
• Passion for customer service
• Display excellent listening and verbal skills
• Display excellent guest management skills
• Technically savvy to many various layers: kiosk, deliver, click and collect
• Maintain a high and positive energy
• Professionalism
• Ability to multitask
• Team Orientated
• High attention to detail
• Ability to stand/walk and stay focused and alert for extended periods of time
• Remain tactful when facing confrontational situation